Frequently Asked Questions

What is this subscription about?

Having a monthly subscription sheet mask box is like having your birthday come every month! A box full of surprises delivered to your door, it can’t get much better than that!

Once you have subscribed to the Mask Time Sheet Mask box, you will receive a beautifully hand packed box with 8 - 10 carefully curated sheet masks which is delivered to your front door on a monthly basis.

Our mission is to be able to deliver high quality amazing sheet masks to your door every month, whether you're an experienced mask junkie or a newbie we have a mask for your every need! Everyone deserves some "Mask Time" because happy skin is the best skin!

The best thing about signing up for the subscription is that you get free delivery on all your boxes and it’s cheaper than buying the masks separately so don’t forget to hit the subscribe button!

How much is the box?

The Glow Setter subscription box is £18.95 a month, and the Glow Starter subscription box is £9.95 a month. Each includes free shipping within mainland UK! We also ship to other countries for an additional cost. You can choose your country from the drop down list and it will calculate the costs for you. If you do not see your country on the list please contact us for shipping costs to your country.

Can I buy the masks from the subscription plans individually/separately?

Yes, if we have any excess stock from the previous boxes they will be available for individual purchase on the website. Please note when buying individual masks that only orders over £30 qualifies for free shipping.

When do you ship?

At Mask Time the boxes are shipped out on the 2nd day of every month. For customers ordering within the UK they will expect their boxes delivered within 1-3 business days, International deliveries should expect 5-9 working days.

What is the cut-off date to order my box?

The last date to order your box is the last day of the current month, if you subscribe after then you will be receiving your box the following month.

When am I billed?

Subscribers are billed immediately for their first purchase, recurring orders are billed each month.

How do I cancel my subscription?

You can cancel your subscription anytime and there are no hidden costs or fees! Please just contact us and we'll cancel it and send a confirmation of the cancellation.

Can I refund/exchange my subscription box?

Yes, as long as we have not printed your shipping label we can issue a refund. With regards to exchanges, unless you have received a damaged or faulty item we do not accept exchanges.

Can I refund/exchange masks bought separately from your website?

As long as the item has not been opened or tampered with and in the same condition as it was sent out we can issue you a refund. We will not be able to cover the shipping costs for returning your item. Please note shipping costs are non-refundable.